hank.for plumbers
How it worksWhy Hank
Answering service for plumbers · residential + light commercial

Every leak that goes to voicemail is a job your competitor just booked.

You're under a sink with two hands on a wrench. The phone rings — it's a hot water heater on a Saturday. Hank picks up, gets the address, qualifies the leak, quotes the service call, and texts you back a job that's ready to schedule.

● founder-led · onboarding the first 25 shops
· no app for the customer· keep your number· works with ServiceTitan, Housecall Pro, Jobber
Hank · jobs feed
live · today
● Hank handled · 2m agojob #0142
Sarah Klein · water heater leak
Wants someone today. Confirmed it's a 50gal gas. House on Linden. Quoted $89 service call, she's good with it.
● Hank handled · 14m agojob #0141
Mark Aoki · garbage disposal jammed
Booked Thursday 2pm · est. $140
● Needs you · 1h agojob #0140
Diego Park · restaurant remodel estimate
Bigger commercial gig — wants someone on-site for an estimate. Hank thinks you'd want to handle this one.
● Early access · onboarding the first 25 plumbing shops· founder-led · we hand-walk your setup· direct line to the founder
The math

A third of your calls go to voicemail. The water doesn't stop while it rings.

32%
of calls to plumbing shops go unanswered during the day
$340
average value of a residential plumbing job lost when a customer hangs up
85%
of customers who can't reach you call the next plumber on the list

Estimates based on public industry benchmarks (BrightLocal, ServiceTitan, Jobber) cross-checked with trade-forum threads. Run the math for your shop →

How Hank works

Three steps. You set up Hank between two service calls.

STEP 01
Tell Hank about your shop
Service area, your hourly rate, your service-call fee, the brands you stock, when you take emergencies. Five minutes.
STEP 02
Forward the line
One toggle. Hank picks up after four rings — or instantly when you flip 'on a job' on. Customers call the same number. Nothing changes on their end.
STEP 03
Read the job card
Hank takes the address, the problem, the time slot, your service-call quote, and lays it out as a clean card. Tap to schedule. That's the whole job.
Hear Hank

He sounds like a person. Because that's the whole point.

Hank doesn't read a script. He knows your service area, your service-call fee, the brands you stock, and your emergency policy. He answers the way someone who's worked at your shop for ten years would.

Sample call · water heater emergency
0:42 · Carrera Plumbing demo
Transcript · live
Hank
Carrera Plumbing, this is Hank — what's going on?
Caller
Hi — my water heater's leaking, there's water all over the garage.
Hank
Okay, no fun. Have you turned the water off to it yet?
Caller
Yeah — there's a valve, I shut it.
Hank
Good. Joe can come out today — service call's $89, he'll take a look and quote the repair from there. What's the address?
Caller
2418 Linden, Apartment 2.
What's in the box

Everything a receptionist would do for a plumbing shop, except cheaper and never sick.

Knows what an emergency is
Burst pipe, no hot water, sewage backup — Hank routes those to you immediately. Slow drain on a Tuesday afternoon? Booked for tomorrow.
Quotes your service call
Whatever you charge to roll the truck — $89, $129, $150 — Hank says it cleanly and confirms the customer's good with it before booking.
Captures the address right
Hank gets the street, unit, gate code, and dog warning before hanging up. No call-back to ask basic questions.
Texts the customer a confirmation
Time window, the truck's number, day-of heads-up. The customer feels handled. You don't have to type anything.
Tracks every missed call
See who called, what they wanted, what Hank said, and what came of it. Including the calls you used to never know about.
Plays nice with your tools
ServiceTitan, Housecall Pro, Jobber, Google Calendar, plain SMS — Hank pushes jobs wherever you already work.
From the builder

I'm building Hank solo. I'm onboarding plumbing shops one at a time so I can sit with you on the setup — your service-call fee, your emergency policy, your brand voice. You'll have my number from day one. If something's off, you tell me, I fix it that day.

ZS
Zach Schwartz
Founder · Schwartz Software Group
FAQ

Stuff plumbers ask before they sign up.

Will it sound like a robot?
No. Well-tuned 2026 voice models are hard for most callers to distinguish from a person on routine business calls. Best test: listen to the sample call above, then call our demo line. If he doesn't pass for you, you don't pay.
What if I want to take the call myself?
Hank only picks up after four rings — or when you flip 'on a job' in the app. You're always in control.
Can I keep my number?
Yes. Customers call the same number they always have. Nothing changes on their end. We forward your line to Hank.
What about a real emergency at 2am?
Hank works 24/7. He'll book non-emergency stuff for the next morning and ring your phone for true emergencies — burst pipe, sewage, no heat.
Does it work with ServiceTitan / Housecall Pro / Jobber?
Yes. Hank pushes the booked job into your dispatch board with name, address, problem, time slot, and quoted price.
How is this different from Smith.ai or Ruby Receptionists?
Both are great human services if you're paying $300+/month. Hank is AI, costs less, doesn't take lunch breaks, and is built specifically for the trades — he knows what a P-trap is.
How do I get started?
Tell Hank about your shop, flip the switch. Most plumbers are live the same afternoon.
Other trades Hank serves
Answering service for hvac →Answering service for electricians →Answering service for roofers →Answering service for landscapers →

Stop losing the leaks.

Founder-led early access. Hand-walked setup with the first 25 shops.

Drop your email and I’ll reach out the moment your seat opens. You’ll have my number from day one.