Answering service for HVAC shops · residential + commercial
Heat waves don't reschedule. Voicemails do.
When the AC dies on a 95° day, your customer is calling three shops in five minutes. Whoever responds first wins the job. hank's voicemail catches the call, gets the customer texting in seconds, qualifies the unit, books the appointment, and sends you back a clean card.
● 30 days free · set up in 5 minutes · cancel anytime
· ready for cooling-season surges· keep your number· press-2-to-text inside your voicemail
· set up yourself in 5 minutes· direct line to the founder
The math
Cooling season is when you make the year. It's also when you miss the most calls.
40%
of HVAC calls during heat waves go to voicemail — peak demand, peak misses
$520
average value of a residential HVAC service call lost when a customer hangs up
5 min
before a customer calls the next shop on Google. They aren't waiting.
Estimates based on public industry benchmarks (BrightLocal, ServiceTitan, Jobber) cross-checked with trade-forum threads.
How hank works
Three steps. Set up between AM appointments.
STEP 01
Tell hank about your shop
Service area, diagnostic fee, emergency-after-hours policy, the brands you service, your maintenance plan. Five minutes.
STEP 02
Forward your missed calls
hank's voicemail picks up after four rings (or instantly during a heat wave) and offers press-2-to-text. Same number for the customer.
STEP 03
Dispatch from the card
hank pulls the unit details, the symptom, the time slot, and lays it out. Tap to dispatch. hank texts the customer the truck's ETA.
Read hank
He texts like the receptionist who already knows your trucks.
hank doesn't read a script. He knows your service area, your diagnostic fee, the brands you carry, and what 'condenser fan won't spin' means. The thread reads like it's coming from someone who's been at the shop for ten years.
Sample thread · AC out, 95° day
Northpoint HVAC · SMS after press-2
Northpoint HVAC · iMessage
Hey — sorry we missed your call to Northpoint HVAC. What's going on with your system?
AC stopped an hour ago. House is at 84 already
That's miserable. Outside unit still running, or totally silent?
fan's spinning but inside is just blowing warm
Could be the capacitor or low refrigerant. We can get a tech out today — diagnostic is $129. What's the address?
847 Hawthorne Ave
Got it. Booked for 1pm. You'll get a confirmation now and the tech will text on his way.
What's in the box
Everything a receptionist would do for an HVAC shop, except cheaper and never sick.
Knows your priority queue
No heat in winter, no AC in summer, sewage smell at the air handler — hank routes emergencies first. Routine cleanings get the next open slot.
Captures the unit details
Tonnage, age, brand, gas/electric — hank pulls enough info that your tech rolls with the right parts.
Knows your diagnostic fee
You tell hank what you charge to send a truck — he repeats it back to the customer before booking. He doesn't price the repair.
Knows commercial vs residential
RTU replacement, multi-unit, chiller — hank flags those for you instead of quoting them like a residential service call.
Books maintenance plans
Annual tune-up, twice-yearly service — hank books them on the cadence you set and reminds the customer day-of.
Lands on your calendar
Google Calendar today. ServiceTitan, FieldEdge, Housecall Pro coming soon — tell us what you need.
FAQ
Stuff HVAC shops ask before they sign up.
Can it handle a heat-wave volume spike?
Yes. hank can take 50 missed calls in an hour. Every caller who presses 2 gets a text back inside seconds — nobody stuck waiting.
Will it feel like the shop?
Yes — hank texts the way your office manager would. He knows your trade, your hours, your service area, your trip charge. Real callers we've tested it on read it as someone at the shop who's been there for years. Try it free for 30 days — if it's not right, cancel before you're charged and you pay $0.
Does it know commercial from residential?
Yes. hank flags commercial leads for you instead of trying to quote a 12-RTU rooftop replacement like a service call.
Can I keep my number?
Yes. Customers call the same number they always have. The press-2-to-text prompt lives inside your voicemail greeting.
Does it work with my dispatch tools?
Today hank books straight into Google Calendar. ServiceTitan, FieldEdge, Housecall Pro integrations are on the roadmap — just ask us.
How is this different from Smith.ai or AnswerForce?
Human answering services are great if you can pay $300+/month and don't mind the receptionist not knowing what a TXV is. hank costs less, runs 24/7 at peak season, and is built for HVAC specifically.
How do I get started?
Pick HVAC in the app, give hank your shop name and diagnostic fee, flip the switch. Most HVAC shops are live the same afternoon.
Other trades hank serves
Don't lose another heat wave to voicemail.
Free for 30 days. Then $149/mo — cancel anytime.
$149/month flat, free for your first 30 days. Set up yourself in about 5 minutes — or we’ll walk you through it.